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Patient Services Coordinator - Diagnostic Imaging / Woodlands
We are seeking a compassionate, detail oriented Patient Services Coordinator to join our team. In this role, you’ll be the first point of contact for patients and families, ensuring a smooth scheduling and check in experience, supporting clinical staff, and maintaining accurate patient records. If you enjoy helping others, thrive in a fast paced environment, and have strong communication skills, we’d love to meet you.
Shift: Monday–Friday, 11:30 a.m.–8:00 p.m., rotating weekends at our Woodlands location.
The ideal candidate will have a high school diploma with 3 years of face-to-face customer service experience (preferably in healthcare).
Key Responsibilities
Patient Communication & Support
• Welcome patients, families, faculty, and staff upon arrival.
• Check on patients during wait times and assist with any needs.
• Provide accurate information on schedules, diagnostic imaging (DI) procedures, and preparation requirements.
• Offer printed materials or instructions as needed.
• Ensure patient information remains secure and confidential at all times.
• Inform patients and families about available services.
• Schedule same day X ray exams as needed.
• Share relevant appointment and preparation details with patients, families, physicians, and care teams.
• Help maintain a safe environment for all patients, visitors, and staff.
• Verify wristband accuracy during check in (name, MRN, DOB, date of service).
• Deliver service recovery when necessary.
Record Maintenance
• Update patient information to ensure accurate and complete records.
• Maintain confidentiality while handling documents and varied patient related situations.
Financial Coordination
• Collect, review, and reconcile patient balances according to departmental guidelines.
• Collaborate with the Financial Clearance Center (FCC) to assist patients with flagged accounts.
Other Duties
• Perform additional responsibilities as assigned to support clinic operations.
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree
WORK EXPERIENCE
- Required: 3 years Relevant work experience. or
- : Additional education may be substituted for required experience on a one-to-one basis.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
