Patient Services Coordinator - Ambulatory Business Services

Seeking a Patient Services Coordinator to join our team at the Woodlands area location. With multiple locations around Houston, our experience and services extend into your neighborhood. MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its greater Houston area locations. At MD Anderson The Woodlands, patients in The Woodlands, Spring, Conroe and communities north of Houston have access to top-ranked, comprehensive cancer care close to home.

The ideal candidate will bring at least three years of relevant professional experience, preferably within a patient care or healthcare administration setting. They will have a proven track record of scheduling appointments efficiently, expediting clinic flow, and delivering exceptional customer service directly to patients. Will have EMR experience, strong communication skills, and a commitment to accuracy and patient satisfaction.

*The core schedule is 6:15am – 6:00pm, with flexibility to work Saturdays.*

MD Anderson offers employees:
•    Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
•    Group Dental, Vision, Life, AD&D and Disability coverage.
•    Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
•    Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
•    Tuition Assistance Program after six months of service.
•    Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
•    Employer paid life, AD&D and an illness-related reduced salary pay program.
•    Extensive wellness, recognition, fitness, employee health programs and employee resource groups.
•    Opportunities for professional growth through Career Development Center and Mentoring programs.

We have been named one of the top two hospitals in cancer care every year since U.S. News & World Report began its annual rankings in 1990. As one of the largest cancer centers in the world, MD Anderson remains committed to the highest standards for research-driven patient care and to providing quality education and training for the next generation of medical professionals.

KEY FUNCTIONS

• Interpret and coordinate physicians’ orders to schedule diagnostic test, procedures, treatments, Brachytherapy, and physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum. Will ensure quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators.
• Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule and the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment, or other services using a clear and understandable voice.
• Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution’s standards of customer service and quality patient care. Responsible for monitoring and expediting clinic flow.
• Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous and friendly manner. Take accurate and complete messages. Responsible for the security and confidentiality of patient information at all times.
• Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account. Collect co-payments as appropriate.
• Ensure that the medical record is available for patient care. Will order, follow-up, and obtain medical records as needed. Will scan medical document to HIMS as described in RCC scanned document policy. Will prepare therapy charts for simulation and treatment visits. Will retrieve test results as appropriate and prepare the necessary forms. Visually inspect names on film folders to ensure accurate matching and manually check contents of film jacket to ensure that the contents belong to the patient. May have to handle items weighing up to 30 pounds.
• Assist in maintaining a safe environment for patients, co-workers and visitors.