Operations and Maintenance Manager - External Building Services

Ideal candidate will have the following:

• Education: Bachelor's degree in Construction Management, Construction Science, Architecture, Engineering, Business Administration, or a related field.
• Preferred Experience: Ten years of project management, construction management, or O&M supervisor experience at major industrial, academic, health care, and/or research facilities.
• Onsite Presence: Is required for the first year of employment.  A hybrid work schedule is permitted after the first year of employment.

 SUMMARY

The primary purpose of the Operations and Maintenance (O&M) Manger is for planning, organizing, directing, delegating, and managing outsourced and in-house facilities maintenance and operations activities, personnel, and assigned budgetary responsibilities for the Exterior Building Services (EBS) work unit.  Services are provided at all MD Anderson locations including Houston area locations (HALs) and the Smithville and Bastrop Science Parks.  The O&M Manager provides technical and program management support.  The person in this position is expected to exercise independent judgment, initiative, and the ability to make decisions relative to the support needs of the Facilities Management property teams.  This position impacts the institution’s civil engineering systems and site infrastructure related to RAF Site Operations area of responsibility and is the manager of emergency response services for RAF Site Operations. 

JOB SPECIFIC COMPETENCIES

Facilities Management and Operations  Provides operational oversight for product lines from inception to completion for the Exterior Building Services work unit.  Serves as the primary contact to property manager staffs for maintenance and repair operations and minor construction of site infrastructure and building envelope systems.  Develops, monitors, and tracks performance related to production efficiency, effectiveness of effort, scheduling, resource allocation, and operational impact on downstream clients.  Implements institutional and departmental objectives, policies, and procedures.  Develops directorate level objectives, policies, and procedures.  Provides leadership to ensure standardized CMMS data capture, BIM Interface, and work control processes are developed and managed.  Confirms that customer requests, work requests, building notifications, building coordination, issue resolution, and emergency events are being managed in a professional and timely manner.  Creates and updates five-year plans for the capital asset and equipment replacement programs.  Manages staff performance and development.  Performs other departmental duties to support business operations.  Coordinates and addresses campus issues with other managers and supervisors.

Technical and Program Management   Conducts facilities condition reviews and assessments of site infrastructure and building envelope systems to support the Facility Replacement and Maintenance (FRM) and CRR (Capital Renewal and Replacement) projects in the Facility Renewal Program (FRP).  Uses these assessments to develop FRM/CRR projects and zero-based maintenance budgets requests for RAF Site Operations.  Performs forensic investigations to verify observed distress on building systems including windows, curtain walls, cladding, roofing, and site infrastructure.   Uses findings to allocate and redirect current year funding and to develop future scopes of work and budgets.  Also uses findings to generate cost estimates and scopes of work for the creation of FAR (Facilities Asset Request) driven projects.  Verifies conformity to specifications and approved shop drawings during quality control inspections on non-FRM projects.  Recommends modifications to design details.  Researches and identifies new construction, repair, and maintenance techniques and methods for project and maintenance activities.

Facilities Support and Disaster Preparedness Readiness   Serves as the emergency response manager for Site Operations and manages the personnel and resources during preparation and operations focused on client needs.  Serves as the onsite leader for ride-out activities, recovery activities, and emergency response training exercises.  Represents Site Operations in all business continuity and disaster preparedness functions and ensures all personnel are trained and all exercises are conducted to prepare Site Operations for emergent operations. 

Financial and Contract Management   Creates and manages annual budgets based on historical data, inflation projections, contractual obligations, and recently procured cost proposals from preferred vendors.  Has purchase order approval authority.  Produces and processes financial documents such as electric purchase requests (ePRs), purchase orders (POs), invoices, vouchers, and cost proposals.  Coordinates with vendors and AP (account payable) personnel to process invoices and vouchers in a timely manner which meets the monthly budget forecasts.  Reviews monthly reconciliation statements to ensure financial goals are met.  Adjusts monthly budget forecasts as necessary to meet the approved annual budget.  Requests budget variances for unforeseen expenses.  Annually maintains operating budget within the acceptable +/- 2% variance.  Generates and updates contracts according to the regulatory requirements, economic needs, and changing scopes of the institution.

 Other duties as assigned