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Access Operations Analyst
The Access Operations Analyst plays a key role within the Access Division by ensuring that scheduling templates follow leading practices, enabling efficient use of provider capacity. This role involves close collaboration with clinical teams to understand business needs, translate them into technical specifications, and build templates that support operational excellence. Success in this role requires strong technical, analytical, and communication skills.
The ideal candidate will be proficient in Excel, capable of building pivot tables and locking sheets, and skilled in analyzing reports to develop actionable solutions. They will use data to identify trends, and build insightful reports and dashboards that support strategic decision-making.
This position will be hybrid, and will be expected to be onsite once a week.
Key Responsibilities
Technical Build
- Create and maintain accurate scheduling templates for resources (e.g., providers) within the Epic system.
- Review and implement requests for permanent changes, additions, or new builds in Epic, aligning with leading practices and collaborating with the IS Cadence team as needed.
- Respond proactively to system-wide changes (e.g., new Epic functionality) by identifying affected templates and making necessary updates.
Analytics
- Analyze the expected impact of requested template changes and provide insights to department and center leadership for decision-making.
- Identify and implement downstream changes needed to support template modifications.
- Apply strong analytical and problem-solving skills to define issues and contribute to effective solutions.
- Generate and distribute reports on template utilization, functionality, and modifications.
Collaboration
- Engage effectively with clinical stakeholders to gather business requirements and translate them into technical specifications for Epic scheduling templates.
- Partner with other IT departments when shared implementation responsibilities exist.
- Collaborate with BI/Analytics and IS Cadence teams to produce and share reports on template performance and changes.
Perform additional responsibilities as assigned.
MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Extensive wellness, recognition, fitness, employee health programs and employee resource groups
Education
Required: Bachelor's degree.
Experience
Required: Two years of experience with Patient Access functions within Epic applications or related experience in a healthcare setting.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
