Pharmacy Manager - Retail - Specialty

Pharmacy Manager - Retail - Specialty - Dayshift

SUMMARY

Reporting to the Associate Director, Pharmacy Operations position is to lead operational, development, quality, and regulatory compliance components for the retail and specialty pharmacy services. To ensure safe and rational drug therapy through efficient distribution systems and integrated direct patient care activities. Directs the distributive and patient care activities performed by pharmacists and technicians for pharmacy dispensing areas servicing Outpatient areas.

Key Functions

Operations: 45%

1.     Implementing and maintaining best practices as defined through legal and national standards Establishes cohesive and consistent pharmacy operations and standards across outpatient retail and specialty pharmacy service locations. Provides clear direction and communication to department leaders.

2.     Participates in development and administration of policies and operating procedures.

3.     Monitors area workflow according to defined metrics to assure all duties are performed in an efficient manner, or adjusts accordingly. Manages physical resources including inventory control, automation/technology, and property maintenance. 

4.     Directing work flow and monitoring productivity, and meeting patient care needs.

5.     Leads human resource functions including staffing, performance management, professional development, succession planning, and position requests.

Quality and Regulatory: 30%

1.     Administers and oversees a quality assurance and improvement program, with emphasis in pharmacy compliance to Board of Pharmacy, accreditation requirements and all applicable regulatory agency guidelines and requirements for each state of licensure.

2.     Establishes an ongoing focus on implementing best practices for quality and performance improvement, continuous monitoring, oversight, and performance improvement.

3.     Ensures that internal processes comply with institutional guidelines and regulatory agencies to maintain the integrity of the department and institution. 

Strategy: 25%

1.     Assists the Associate director with development, alignment, and execution of short- and long-range strategic plans and initiatives across retail and specialty pharmacy services.

2.     Participate with the Executive leaders and managers in programs and initiatives, ensuring pharmacy service support of institutional directives, strategy, and goals.

3.     Establishes and maintains relationships, through collaboratively working with inter- and intradepartmental team members,timely resolution of conflicts and service level complaint, timely address conflicts between staff within the department; works toward win - win solutions, promoting and maintaining a professional work environment.

4.     Assists director and managers in leadership collaboration of new projects or

CORE VALUES

Caring Behaviors

·       Courtesy: Is always respectful and courteous to each other

·       Friendliness/Teamwork: Promotes and rewards teamwork and collaboration across the team; Is sensitive to the concerns of our patients and our co-workers.

Integrity Behaviors

·       Reliability: Communicates frequently, honestly, and openly

·       Accountability: Holds self and others accountable for practicing our values

·       Safety: Notices a safety concern and brings it to someone’s attention; Models safe behaviors (wears badge, washes hands, keeps work area clean and orderly)

Discovery Behaviors

·       Responsiveness: By his/her actions, creates an environment of trust; Encourages learning, creativity, and innovative ideas

·       Personal Leadership/Self-Initiative: Helps others to identify and solve problems; Seeks personal growth and enables others to do so.

Safety

We provide a safe environment – physically and psychologically – for our patients, for our colleagues and for our community. 

• We create a sense of security and empowerment and are committed to keeping one another free from harm. 
• We embrace a framework and best practices for the highest quality of care and service. 
• We inspire trust by modeling excellence in our work and acceptance of each person’s contributions. 

Stewardship

We protect and preserve our institutional reputation and the precious resources – people, time, financial and environmental – entrusted to us. 

• We prioritize the health and well-being of each other. 
• We act responsibly to safeguard the institution’s finances. 
• We ensure the proper care and use of time, data, materials, equipment and property afforded to us.

COMPETENCIES

MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

Other duties as assigned