Sr AV Coordinator

Work Schedule: Monday-Friday: 8am - 5pm

SUMMARY

Senior Telehealth Coordinator is a position within the FM RAF Campus Services- THS  department .  This position provides and coordinates  technical and operational support for videoconference and AV services at MDACC properties. 

JOB SPECIFIC COMPETENCIES

1. Technical Abilities a. Provide and coordinate videoconference infrastructure support in both TOC and remote MDACC locations.   This includes hardware and software break/fix/enhancements.
   b. Schedule, configure and monitor interactive videoconferences with local and international clients.  Includes entering event requests into resource scheduling systems, evaluate meeting requirements, perform systems compatibility testing and troubleshooting, act as technical liaison between requester and local/international clients and facilities and monitoring the quality of such activities.  This includes the operation of various equipment necessary to provide the above services. 
   c. Provide technical assistance and direction to TOC staff in the absence of Manager
   d. Operate in a knowledgeable and efficient manner, all equipment and systems used in daily TOC and room activities. Included but are not limited to, preparation for distant site and on campus transmission, routing of audio/video signals to the appropriate destination, operational/setup of video conferencing equipment (codecs, MCU and monitoring).  Also included is the operation of computer systems used to configure equipment, monitor systems and generate reports used in the above activities. 
   e. Provide assistance to patients and staff when they encounter problems viewing scheduled programs or using the Video-On-Demand Patient Education System.   Provide assistance to MDACC staff and partners’ staff   for services offered.  This includes but is not limited to giving instructions over the telephone.
   f. Periodic duties include, but not limited to, various clerical activities including providing for the data entry and report generation for periodic activity reports,   monitoring and assistance with maintaining operating standards for all videoconference rooms, record video conferenced programs and operate standard office machines. Coordinate and assist with  minor maintenance and trouble-shooting of Control Room and conference room equipment.
   g. Submit and the follow up on 3-5000 and 4-info tickets.
2.  Daily Operations a.         Schedule, configure and monitor interactive videoconferences with local and international clients.  Includes entering event requests into resource scheduling systems, evaluate meeting requirements, perform systems compatibility testing and troubleshooting, act as technical liaison between requester and local/international clients and facilities and monitoring the quality of such activities.  This includes the operation of various equipment necessary to provide the above services. 
   b.         Provide videoconference infrastructure support in both TOC and locations.
   c.         Operate in a knowledgeable and efficient manner, all equipment and systems used in daily TOC and room activities. Included but are not limited to, preparation for distant site and on campus transmission, routing of audio/video signals to the appropriate destination, operational/setup of video conferencing equipment (codecs, MCU and monitoring).  Also included is the operation of computer systems used to configure equipment, monitor systems and generate reports used in the above activities. 
   d.         Provide assistance to patients and staff when they encounter problems viewing scheduled programs or using the Video-On-Demand Patient Education System.  This includes but is not limited to giving instructions over the telephone.
   e.         Periodic duties include, but not limited to, various clerical activities including providing for the data entry and report generation for periodic activity reports,   monitoring and assistance with maintaining operating standards for all videoconference rooms, record video conferenced programs and operate standard office machines. Coordinate and assist with  minor maintenance and trouble-shooting of Control Room and conference room equipment.
   f.          Ensure adherence to operational standards for events at MD Anderson’s extended campus.  Ensure Life Safety standards and ADA guidelines are followed.
   g.         Submit and coordinate with Manager the follow up on 3-5000 and 4-info tickets.
   h.  Provide technical assistance and direction to TOC staff in the absence of Manager.
3. Handles projects for Manager as necessary and other duties as assigned.       This Position Description in no way states or implies that these are the only duties to be performed by the employee occupying this position.