Senior Blood Donor Technician - Donor Operations

 This position will be days working Monday - Friday with rotating weekends. The ideal candidate will have Apheresis experience

JOB SPECIFIC COMPETENCIES 

Performs all Donor Operations Processes according to Standard Operating Procedure (SOP).
- Remains knowledgeable of all policies, procedures and protocols.
- Reports any requested donor results, reactions, and adverse events according to SOP.
- Ensure quality control data is accurate, complete, and documented accordingly.
- Adheres to all safety and regulatory guidelines.

 Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external.
- Embraces the roles and responsibilities of the Customer Service Program.
- Ensures all encounters, verbal, written and silent (body language), with internal and external customers are professional and respectful.

Participates in procedures, policies and tools to enhance donor environment functioning while ensuring a positive experience for all involved.
- Utilizes the ten-foot rule greeting everyone in a professional and respectful manner.
- Provides feedback when deficiencies or discrepancies in process performance are observed.
- Offers recommendations for process improvement.
- Ensures individual competency requirements are maintained including required licensures and continuing education.

Other duties as assigned