Patient Transportation Team Leader

The Team Leader, Patient Transportation Dispatcher role is a key operational leadership position within the Patient Transportation department at The University of Texas MD Anderson Cancer Center. The Team Leader, Patient Transportation Dispatcher oversees daily dispatch operations, ensures timely and safe patient transport, and serves as a critical liaison among dispatch staff, escorts, and clinical partners to support hospital-wide patient flow.

As a premier academic cancer center, MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. In this environment, the Team Leader, Patient Transportation Dispatcher plays an essential role in supporting patient care operations by coordinating transportation services that directly impact patient experience and clinical efficiency. The Team Leader, Patient Transportation Dispatcher works closely with Patient Transportation leadership to maintain service excellence in a fast-paced healthcare setting.

The ideal candidate for this role brings demonstrated experience in patient transportation or healthcare dispatch operations, including prior lead experience, with the ability to manage staff, prioritize high-volume and emergency requests, and communicate effectively with multidisciplinary stakeholders while maintaining a strong commitment to patient-centered service.

Minimum salary is $40,000 annually (approximately $19.23 per hour), midpoint salary is $50,000 annually (approximately $24.04 per hour), and maximum salary is $60,000 annually (approximately $28.85 per hour), based on a 40-hour work week. The typical work schedule is Monday – Friday, 8:00am–7:00pm with 10-hour shifts, including rotating holidays and weekends; the shift is subject to change based on operational needs. This position is 100% onsite in the Texas Medical Center.

Why Us?
At UT MD Anderson, this role directly supports the mission to eliminate cancer by ensuring patients and clinical teams can rely on safe, efficient, and compassionate transportation services. The position offers meaningful leadership experience in a highly respected healthcare organization while supporting professional growth, operational impact, and work-life balance within a collaborative team environment.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

Operational Oversight
• Supervise and support dispatchers in the use of electronic systems to assign transports and manage multiple requests efficiently
• Monitor available transportation resources and implement strategies to minimize service delays
• Lead rapid response for emergency transport requests, including code blue stretcher needs
• Oversee daily workflows to ensure compliance with policies, processes, and service standards
• Serve as a liaison among escorts, dispatchers, and entry-point staff to ensure clear communication
• Provide dispatcher training and conduct competency assessments
• Assist with dispatching and transporting patients and guests via wheelchair or stretcher as needed

Audits and Data Management
• Conduct regular audits to ensure compliance with departmental policies and procedures
• Enter and maintain accurate operational data in the AMP system
• Prepare and present reports on departmental performance metrics and workflow efficiency
• Review assignment logs for accuracy and coordinate corrections with supervisors

Staff Engagement and Client Relationship Management
• Provide guidance, mentorship, and ongoing development for dispatch team members
• Model exemplary customer service when answering incoming calls
• Communicate transport delays promptly to nursing units and requestors
• Build collaborative relationships with peers and customers to improve service delivery
• Complete rounding activities to gather feedback from staff and clients
• Assist management with complaint resolution and issue investigation
• Lead daily huddles to communicate updates and address staff concerns
• Provide operational support in the supervisor’s absence

Area-Specific Leadership
• Support operational leadership across dispatcher, entry point, supervisory, and management functions
• Collaborate with leadership at the supervisor, manager, and director levels to ensure continuity of operations

Other Duties
• Perform other duties as assigned to support Patient Transportation operations