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Hospital & Clinics 710377
120206 Requisition #

The primary purpose of the Business Service Manager position is to serve as the business/financial officer for a center or centers, provide decision support to center    leadership and support and maintain center operations.


Financial Management  

In collaboration with CAD and the Director of Clinical Programs creates budget, monitors performance and ensures that appropriate and thorough charging occurs.  

Specific tasks include but are not limited to: 
Revenue Reconciliation: charge reconciliation and payment reconciliation/management
Expense ledger reconciliation
Payroll reconciliation
Budget development/management and forecasting
Establishment of new service lines


Operations Management  

In collaboration with Center leadership and Access Operations, ensures effective functioning of the patient access services and effective integration of front desk operations and patient scheduling. This includes but is not limited to:
Template Management                                                                                  
Physical resource utilization, planning, and maintenance (space, equipment, etc.)                                                                                                
Asset purchasing, management and maintenance
Quality and process improvement initiatives
Communication plan strategies
Par inventory management
Business operations systems (i.e. work queues) oversight and management
Special projects


Decision Support and Analytics   

Proactively analyzes metrics and data to present recommendations to center leadership aimed at ultimately improving operations and the patient experience.
This includes but is not limited to:
Data gathering and analysis and validation
Dashboard creation, maintenance, and interpretation
Identification of trends and recommendations of solutions
Business justification development for new programs, positions, etc.
Representation and participation on divisional and/or Institutional committees


HR Management and People Leadership   

Provides direct supervision to Outpatient Services Supervisor or Lead Patient Services Coordinator and indirect supervision to front desk staff, including Patient Service Coordinators and Receptionists.  Also provides direct supervision to business support roles including, but not limited to, Clinical Billing Specialists or accounting/financial analysts.  Prepares justifications for incremental positions.  Recruits, orients, and onboards new employees.   Analyzes the skill set of staff, develops annual training, and establishes and implements competency assessment strategies.  Monitors staff productivity through dashboard reporting, workqueues, and in-basket messaging pools.  Provides clear direction and communication to employees within unit.  Coaches, mentors, and provides development opportunities for staff.  Provides ongoing and timely feedback to employees throughout the year to include timely completion of performance evaluations.  Demonstrates cultural competence that creates an inclusive environment for the diversity represented within the staff.  Completes required 24 hours of continuing education for people leadership skills per year.  Completes Management Curriculum within required timeframe.


Service Orientation   

Provides services to our customers, including patients, patient caregivers, referring physicians and each other in a reliable, responsive, safe, friendly, and courteous manner. Promotes inclusiveness and collegiality by demonstrating respect and professionalism towards others at all times. Models safe, ethical behavior, mitigating risks to the Institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, as well as Institutional policies and procedures. Meets time and attendance expectations and responds to requests in a timely manner, communicating expectations for procedures, service arrival, and project deliverables to patients and coworkers. Admits when wrong, apologizes and take the steps to resolve a situation to help patients and coworkers before being asked


Other duties as assigned

Required: Bachelor's degree in business or a healthcare related field. Four years of professional health care or business management experience, to include two years of Lead or supervisory experience. With preferred degree, two years of professional health care or business management experience and two years of lead or supervisory experience is required. 

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Onsite Presence: Is Required













Frequent 34-66%
Frequent 34-66%
Frequent 34-66%
Frequent 34-66%
Occasionally 11-33%
Frequent 34-66%
Occasionally 11-33%
Constant 67-100%

5-10 lbs
20-50 lbs
5-10 lbs
20-50 lbs



Analytical Ability
Appropriate Behavior
Attention to detail
Critical Thinking
Giving and Receiving Constructive Feedback
Interpersonal Skills
Oral Communication
Performing in a Leadership Role
Written Communication
Following Instructions
Reading Skills/Comprehension
Mathematical Skills/Reasoning
Problem Solving
Responding in emergency situations
Selective Attention
Working Alone


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