Medical Technician I - Point of Care (Call Center) - Evenings

The Specimen Processing department at MD Anderson Cancer Center plays a critical role in ensuring patient specimens are accurately received, prepared, documented, and routed for laboratory testing. This work is foundational to the diagnostic process, requiring careful attention to specimen identification, handling requirements, documentation, and workflow coordination.

This Medical Technician 1 position offers the opportunity to work in a hands-on, fast-paced laboratory environment where accuracy and organization directly support timely patient care. The role is well suited for someone who is detail-oriented, dependable, comfortable following established procedures, and interested in developing technical laboratory skills.

In this role, you will perform a variety of accessioning and specimen processing responsibilities, including evaluating and accessioning cases, identifying specimens requiring special handling, documenting unacceptable specimens, and preparing complex slide and specimen setups for clinical testing. You will also prepare reagents and sterile supplies, cut and grind tissue specimens when required, and prepare specimens for shipment to reference laboratories.

A key responsibility will be ensuring that specimens sent to reference laboratories are properly evaluated, approved, prepared, and documented. You will aliquot specimens into appropriate transport containers, maintain required storage conditions, generate manifests, and ensure that specimens and corresponding orders are accurately accounted for.

You will also operate and maintain laboratory instrumentation and equipment, performing standard service, quality control, and calibration procedures while troubleshooting common equipment issues. Maintaining appropriate inventory levels, keeping the workstation clean and organized, and restocking supplies will help ensure the next work shift has everything needed to maintain efficient operations.

Strong customer service and communication skills are also important. You will interact with internal and external customers, follow telephone courtesy standards, and remain professional and cooperative in varying circumstances. The ability to remain calm and willing to assist during challenging or crisis situations is particularly important in a busy clinical laboratory environment.

The position also provides opportunities to train employees, students, and fellows on established processes while following structured training checklists. This makes the role a good fit for someone who enjoys sharing knowledge and contributing to the development of others.

The ideal candidate will be detail-oriented, organized, dependable, safety-conscious, and comfortable working in a structured laboratory environment. Candidates who enjoy hands-on work, maintaining accurate records, following precise procedures, and contributing to a team that supports timely and accurate patient testing will find this opportunity especially rewarding.

MD Anderson offers a comprehensive total rewards package, including paid medical benefits, generous paid time off, retirement plans, tuition assistance, professional development opportunities, and additional benefits, along with the opportunity to build a rewarding career at one of the world's leading cancer centers while performing work that directly supports the diagnostic care of cancer patients.

The hours are Monday - Friday 2:30pm - 11pm with rotating weekend and holidays

JOB SPECIFIC COMPETENCIES

Accession/Specimen Processing 
- Evaluates and accessions cases or specimens 
- Documents and cases or specimens requiring special handling 
- Documents any unacceptable cases or specimens and performs cancellations as necessary. 
- Performs complex set-ups of slides/specimens for clinical testing. 
- Prepares any reagents required for slide/specimen processing. 
- Prepares any necessary sterile supplies or reagents. 
- Cuts and grinds tissue specimens as necessary for processing procedures. 
- Evaluate samples requiring performance by a reference laboratory 
- If necessary, obtain appropriate approvals before sending samples to reference laboratory 
- Prepare and/or aliquot specimens into appropriate transport containers and store in the appropriate transport conditions until pick up by courier. 
- Generate manifest for reference laboratory specimens and ensure all specimens and orders are accounted for.

Instrumentation/Equipment
- Operates instrumentation/equipment according to specific protocols 
- Is able to perform and document standard service, quality control, and/or calibration procedures. 
- Is able to troubleshoot and resolve common instrumentation/equipment problems.

Inventory
- Performs inventory of supplies/reagents according to departmental procedures. 
- Maintains a clean and organized workstation 
- Restocks consumable items as necessary to ensure enough to support the next work shift.

Customer Service
- Complies with the section telephone courtesy policies and procedures 
- Demonstrate cooperation when working with both internal and external customers. 
- Demonstrates calmness under varying environmental circumstances. 
- Remains willing and capable of assisting in crisis situations.

Training
- Train other employees, students, and/or fellows as needed 
- Follow established checklists during the training period

Other duties as assigned