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Customer Service Specialist
The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. Within the Materials Mgmt Services Ops department, the Customer Service Specialist supports customer-facing supply chain operations that are essential to warehouse fulfillment, inventory support, delivery coordination, and service continuity. The Customer Service Specialist serves as a key resource for resolving operational issues and maintaining effective communication across multiple functional areas.
UT MD Anderson relies on high-performing professionals to deliver exceptional service and operational excellence. The Customer Service Specialist works closely with Distribution, Inventory Management, Procurement, and operational teams to address customer needs, support order fulfillment activities, and ensure timely resolution of service-related concerns. The Customer Service Specialist plays an important role in maintaining customer confidence and supporting uninterrupted operations.
The ideal candidate has an Associate's Degree, with a Bachelor's Degree preferred, along with substantial business and administrative experience that includes retail or ecommerce exposure. Successful candidates demonstrate strong customer service skills, operational coordination experience, problem-solving abilities, warehouse distribution experience, and the ability to communicate effectively across multiple teams while managing service recovery and fulfillment-related concerns.
Salary Range (Hourly Equivalent): Minimum $21.88 – Midpoint $27.40 – Maximum $32.93
Work Week: Days ( Monday - Friday from 7am -3:30pm)
Work Location: Onsite
Why Us?
At UT MD Anderson, this role contributes directly to the efficient delivery of critical supplies and services that support patient care, research, and operational excellence. The position offers opportunities to develop expertise in customer service operations, supply chain coordination, and service recovery while working collaboratively across multiple departments in a mission-driven environment that values professional growth and work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Customer Service Operations & Service Recovery
• Serve as the primary point of escalation for customer concerns related to warehouse fulfillment, deliveries, backorders, stock availability, and service requests
• Coordinate resolution of customer issues through collaboration with Distribution, Inventory Management, Procurement, and operational teams
• Ensure customer interactions are handled professionally, timely, and with a focus on restoring confidence and maintaining continuity of care
Warehouse Coordination & Order Fulfillment Excellence
• Oversee daily customer service workflows supporting order fulfillment, replenishment requests, emergency deliveries, and supply inquiries
• Monitor service levels and operational metrics to ensure customer expectations and departmental standards are achieved
• Coordinate communication across warehouse functions to minimize delays and improve order accuracy
• Support contingency planning during supply interruptions, urgent requests, and high-volume operational periods
Communication & Service Coordination
• Ensure proactive communication regarding backorders, delivery delays, product substitutions, and operational impacts
• Facilitate effective information flow between CSC teams and customer departments to support informed decision-making
EDUCATION
- Required: Associate's Degree
- Preferred: Bachelor's Degree
WORK EXPERIENCE
- Required: 4 years General business and administrative experience, to include one year of experience in retail or ecommerce
- : May substitute required education degree with additional years of equivalent experience on a one to one basis.
- Preferred: Warehouse distribution, AI experience, and customer service experience a plus.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
