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Associate IT Support Technician
The Associate IT Support Technician plays a key role within the IT Operations department, supporting a wide range of technology needs across assigned campus locations. As part of this team, the Associate IT Support Technician delivers frontline technical assistance, ensures reliable daily operations, and contributes to institutional initiatives through high‑quality, customer‑focused service. MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Associate IT Support Technician supports this mission by ensuring end users have secure, functional, and dependable technology resources. In this role, the Associate IT Support Technician will work directly with customers, maintain essential certifications, and uphold the institution’s OneIS values of Integrity & Trust, Partnership, and Quality.
The Associate IT Support Technician is ideal for individuals seeking to broaden hands‑on technical experience within a highly collaborative environment. With responsibilities spanning incident resolution, project participation, customer support, and ongoing professional development, the Associate IT Support Technician has extensive opportunities to contribute meaningfully to daily operations and long‑term institutional goals.
The ideal candidate will have 1 year of IT experience and MAC support, onsite customer-facing expertise.
Minimum $53,000 – Midpoint $66,000 – Maximum $79,000 (Hourly: Minimum $25.48 – Midpoint $31.73 – Maximum $37.98).
The typical work schedule is onsite 100% Monday - Friday 8am-5pm
Work locations include two onsite roles: one supporting Central Campus (Radiation Oncology Center, Rotary House, FC, FCT, CPB, ACB) and one supporting 1MC (12th floor and above and 100% remote employees).
In this role, you help ensure the technology foundation that supports world‑class cancer care remains reliable, responsive, and secure. The position offers growth through certifications, technical skill development, and exposure to complex enterprise systems, all within an environment that values work‑life balance and long‑term career stability.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Core Technical Support
• Deliver onsite technical support for Windows and Mac devices
• Resolve first‑day incidents to meet target First Day Incident Resolution %
• Complete second‑day service requests within target Service Request Resolution %
• Troubleshoot and resolve tickets to minimize Reopened Ticket %
• Provide hands‑on customer support across assigned campus locations
• Support 100% remote employees for the 1MC location assignment
Training & Certification
• Complete OneIS training before the end of the fiscal year
• Obtain and maintain Dell certifications
• Obtain and maintain Apple ACMT certifications
• Complete 16 hours of job‑related education annually
Service Quality & Productivity
• Maintain high responsiveness to incidents and service requests
• Document troubleshooting steps and solutions accurately
• Uphold OneIS values of Integrity & Trust, Partnership, and Quality
• Follow departmental processes for incident and request management
Project Participation
• Participate in project assignments as needed in an operational environment
• Support project flow and adapt to evolving institutional needs
• Collaborate with IT Operations staff to implement project tasks
Other Duties
• Complete additional responsibilities as assigned to support departmental operations
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Bachelor's Degree
Preferred Certification: CompTIA A+ Certification, Microsoft Certified Professional,
Apple Certified Macintosh Technician
WORK EXPERIENCE
- Required: None
- Preferred: 1-5 years of IT experience, hands on experience supporting Windows and MAC, onsite customer facing support experience.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
