Associate Director Pharmacy Operations - Outpatient

Key Functions

Operations: 45%

1.      Leads the development and implementation of administrative processes to maximize operational efficiency and quality outcomes. Applies effective project management skills to meet timelines, service levels, and within established budget limit

2.      Establishes cohesive and consistent pharmacy operations and standards across outpatient infusion pharmacy service locations. Provides clear direction and communication to department leaders.

3.      Participates in development and administration of policies and operating procedures.

4.      Assists in formulating the budget and ensuring department operates within budget and in accordance with financial performance standards. Manages physical resources including inventory control, automation/technology, and property maintenance. 

5.      Leadership for human resource functions including staffing, performance management, professional development, succession planning and position requests.

Quality and Regulatory: 30%

1.      Administers and oversees a quality assurance and improvement program, with emphasis in pharmacy cleanroom compliance to USP and regulatory agency guidelines and requirements.

2.      Establishes an ongoing focus on implementing best practices for quality and performance improvement, continuous monitoring, oversight, and performance improvement.

3.      Ensures that internal processes comply with institutional guidelines and regulatory agencies to maintain the integrity of the department and institution. 

Strategy: 25%

1.      Assists the director with development, alignment, and execution of short- and long-range strategic plans and initiatives across multiple ambulatory infusion pharmacy services.

2.      Participate with the director and managers in programs and initiatives, ensuring pharmacy service support of institutional directives, strategy, and goals.

3.      Establishes and maintains relationships, providing leadership on appropriate interdisciplinary institutional and divisional committees with key internal and external stakeholders, including executive leaders and vendors to support, Pharmacy Service delivery across outpatient infusion pharmacy operations.

4.      Assists director and managers in leadership collaboration of new projects or service development, growth, and expansion.

Core Competencies

·         IC – Strategic Thinking:

o   Define strategic goals and issues clearly;

o   Apply broad knowledge and experience when addressing strategic issues; and

o   Foresee obstacles and opportunities relating to change or improvement.

·         IC – Influence Others:

o   Present a compelling case for proposals and ideas;

o   Gain support and commitment from others; and

o   Mobilize others to act; negotiate persuasively.

·         IC – Provide Direction:

o   Provide clear direction and priorities toward a common vision;

o   Clarify roles and responsibilities for employees; and

o   Promote empowerment.

·         TC-Professionalism

o   Employee demonstrates commitment to collaborative professional relationships with physicians and all members of the heath care team;

o   Employee demonstrates an elevated level of responsibility, ethical practice, sensitivity to distinct and varied patient population and adherence to legal and regulatory requirements;

o   Employee demonstrates a commitment to excellence (i.e. proper hand washing practices) and on-going professional development

·         TC-Systems-Based Practice - Employee demonstrates his/her impact on the system of care.